Given that Amazon’s official policy only allows for customer service representatives to offer a freebie on the first late Amazon Prime delivery, the company might be less willing to offer a deal if delays start to pile up. In other words, writing in all caps or too much complaining will probably get you nowhere. As long as it's all done in a polite manner. Whatever the case, the commenters suggest customers who come up with a good reason Amazon's delay is upsetting them are in a good position to get a bit more. Perhaps you ran out of critical household goods or you were counting on the product to land in time so it could be given as a gift.
Amazon still arriving today free#
Amazon customer service will look into the claim, quickly determine that the package hasn't arrived and, in most cases, automatically offer a free month of Amazon Prime service.īut as mentioned, some people have been lucky enough to get more than a free month of Prime, so it's a good idea for customers to push back a bit and explain why the delay is such an inconvenience. Customers simply confirm that they purchased a product and that it hasn't arrived. Once it's time to talk to a customer service rep, the process is somewhat simple. Still, online-chat waiting times aren't bad and we've been able to speak with Amazon reps after waiting just a few minutes.
Generally, Amazon recommends selecting the phone option to get support more quickly customers can specify which phone number the rep should call. If neither option is suitable, Amazon also provides quick access to a slew of help pages on everything from checking an order and managing content on devices to getting help with Amazon Prime and updating payment information. The page also gives users the option of having Amazon call them, as well as a wait time, so they have a sense of how long it’ll take to hear back from the company. Here you'll have the option to either chat with a messaging assistant that can answer basic questions or direct users to the proper place to have their issue addressed. To contact Amazon, it's best to use the company's Contact Us (opens in new tab) page. (Image credit: Shutterstock) Contacting Amazon
So, the question becomes, how do customers actually take advantage of such deals when their packages are later than Amazon promised? But a quick look online clearly shows that Amazon is willing to offer more than just an extra month of Amazon Prime. It's unclear exactly what triggers Amazon to offer one deal over another, and it might have something to do with the time of year and whether you've complained before or not. Several posters have reported that the e-tailer offered anywhere from a $5 to $20 gift certificate toward any product on the site, a 20 percent discount on an Amazon Prime membership, or other offers. Keep in mind that some internet users have reported even better perks in return for a late Amazon Prime delivery. You will instead need to contact Amazon customer service, which according to many Internet users, will wind up giving you a free month. It makes no mention of Amazon Prime specifically. It now suggests that Amazon will offer you a refund on your shipping fees. However, since the publishing of this article, that page has been updated to provide more general information about late shipments.
Amazon still arriving today trial#
"Prime Extensions are limited to one per free trial and 12 for an annual membership." "If you received free shipping through Amazon Prime, you may be eligible for a free one-month extension when the promised delivery date isn't met," Amazon once wrote on its customer service page (opens in new tab).
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